Order Cancellation and Return Policy

Last Updated: July 2026

This Order Cancellation and Return Policy applies to purchases made on ShopCubi.

Please read this policy carefully before placing an order. By placing an order, you agree to the terms stated below.

1. Cancellation Policy

You may cancel your order any time before it has been dispatched. Once an order has been shipped or is out for delivery, it cannot be canceled through self-service. However, you may refuse delivery at the doorstep where applicable.

The cancellation window may vary depending on the product category, seller settings, and the specific time window shown on the product page or order confirmation page. If the cancellation window has expired, the order may no longer be eligible for free cancellation. In such cases, a cancellation fee may apply, and the details shown on the product page or order confirmation page will be final.

If an order is canceled by us due to unforeseen circumstances or product unavailability, a full refund will be initiated for prepaid orders.

We reserve the right to accept, reject, waive, or modify any cancellation request, cancellation window, or cancellation fee at our discretion, subject to applicable law and operational requirements.

2. Special Delivery Orders

Orders placed under quick-delivery or express-delivery options may be non-cancellable and non-refundable through self-service due to the short delivery timeline. In such cases, cancellation or refund requests may only be reviewed by customer support under limited circumstances, including:

 
• The order was not delivered within the estimated time shown at checkout.

 
• The order was not picked up by the delivery partner.

 
• The seller did not accept or cancel the order for reasons not attributable to you.

• Other reasons that ShopCubi may update from time to time.

3. ShopCubi Cancellation Rights

We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control, suspected fraudulent activity, violation of our terms, or logistical constraints. In such cases, you will not be charged for the canceled portion of the order.

If you have already made payment, the applicable refund will be processed within 5–7 business days, depending on your payment method and banking timelines.

4. Return Policy

Returns are offered on a category-wise basis and may vary depending on the product, seller, and product page policy. In all cases, the return policy displayed on the product page will prevail over the general return policy.

Please review the relevant product page for category-specific return windows, replacement options, refund conditions, and any exceptions.

5. Return Conditions

For a return to be accepted, the product must generally meet the following conditions:

 
• The product should be returned in its original condition.

 
• All original accessories, manuals, freebies, and warranty cards must be included where applicable.

 
• The product should not be damaged, used, washed, altered, or tampered with.

 
• Original packaging should be intact wherever required.

 
• For electronic devices, screen locks or device locks must be removed before return, where applicable.

6. Refunds and Replacements

Depending on the product category and the issue reported, we may offer a refund, replacement, exchange, or seller-assisted resolution. If a replacement is not possible for any reason, a refund may be issued.

In case an accessory is missing, damaged, or defective, the seller may either replace the accessory or issue a refund equivalent to its value, at their discretion.

7. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, expired, or wrong product, you must report it within the return window shown for that product. Claims may be subject to validation at the time of pickup or review by our support team.

For open-box deliveries or deliveries verified at handover, once the product has been accepted, return requests may not be available except in cases of manufacturing defects or where required under applicable law.

8. Non-Returnable Items

Some products may be non-returnable due to hygiene, safety, legal, or usage-related reasons. Where applicable, the product page will clearly mention if an item is non-returnable.

9. General Return Processing

In certain cases, return pickup may be arranged from your address, subject to service availability.

If pickup is not available, you may be asked to send the product through an alternate courier method. Refunds are generally processed after the returned product is received and verified.

10. Customer Support

If you need help with cancellation, return, refund, or replacement, please contact ShopCubi Support.

Phone: +919211081637

Email: support@shopcubi.com